Terms of use
Short version: our matching service is free to homeowners, quotes come from independent installers (not from us), and we work hard on vetting but the contract for any installation is between you and the installer.
Last updated: 24 July 2026 · Applies to coolhouse.uk · The current version is always the one on this page.
What Coolhouse is
Coolhouse (operated by James Cooper, St Albans, Hertfordshire) is an introduction service. We match homeowner enquiries about air conditioning, solar, battery storage, EV charging and related electrical work with one vetted, independent local installer per trade. We do not carry out installations, we do not employ installers, and we are not a party to any contract you enter into with an installer.
The service is free to homeowners
You pay us nothing. Installers pay us a fee for receiving genuine enquiries; this does not increase the price you are quoted.
Quotes and installations
Quotes are provided directly by installers, are their responsibility, and are always no-obligation. Any survey, contract, warranty, workmanship or guarantee relating to an installation is strictly between you and the installer. We encourage you to verify certifications (F-Gas, MCS, electrical qualifications) yourself — reputable installers expect this.
Our vetting, honestly described
Before matching, we check that installers hold the relevant certifications for their trade, carry public liability insurance, and genuinely cover the areas they claim. Vetting reduces risk; it cannot eliminate it, and it is not a guarantee of any particular outcome. If an installer we matched lets you down, tell us — we’ll re-match you and review their place in our network.
Our guides, estimates and tools
The guides, cost ranges and cost estimator on this site are general information only — not a quote, and not professional, financial, engineering or legal advice. They describe typical situations and don’t account for your specific property. Any prices, ranges or calculator outputs are indicative, based on typical UK prices at the date shown, and are not offers; the actual cost of any work depends on a site survey by an installer. We take care to keep this content accurate but we don’t guarantee it is complete or up to date, and you shouldn’t rely on it as a substitute for a qualified professional’s advice. Air conditioning, solar and electrical work must be carried out by suitably qualified, certified professionals — please don’t attempt refrigerant or electrical work yourself.
Your rights when you deal with an installer
Your contract for any installation is with the installer, not with us, and that’s where your consumer rights apply. When you sign with an installer you will usually have a 14-day right to cancel under the Consumer Contracts Regulations 2013, and a right to have the service carried out with reasonable care and skill under the Consumer Rights Act 2015. These rights are between you and the installer — we mention them so you know to expect them; this is general information, not legal advice.
Fair use of this site
Please only submit genuine enquiries about your own property. We may decline or discard enquiries that appear fraudulent, duplicate or abusive. Don’t use the site unlawfully, don’t scrape or bulk-copy it, and don’t impersonate anyone or interfere with how it works.
Content and copyright
Except where we say otherwise, the content on this site — text, layout, guides and imagery — belongs to Coolhouse or its licensors. You’re welcome to read and link to it; please don’t copy, scrape or republish it without our permission. Some imagery is AI-generated and illustrative only. Where we link to third-party websites, we’re not responsible for their content or practices.
Liability
Nothing in these terms limits liability that cannot be limited by law. Otherwise, our service is provided “as is”, our role is limited to making introductions, and our total liability to you in connection with the service is limited to £100. This does not affect your statutory rights, and it does not limit any rights you have against an installer under your contract with them.
Changes to these terms
We may update these terms from time to time; the current version is always the one on this page, with the date shown above. Please check back if it matters to you.
Which law applies
These terms are governed by the law of England & Wales, and the courts of England & Wales have jurisdiction. This doesn’t take away any protection you have under the law of the part of the UK where you live.
Complaints & contact
Questions, complaints or data requests: hello@coolhouse.uk. We aim to acknowledge complaints within 2 working days and to resolve them within 14 days. Our privacy policy explains how we handle your data; installers should see our installer terms.